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  Smokeshack Customers-Important! Please email us for a fast answer regarding your order. If you are still waiting on a pending backorder, you can rest assured IT WILL BE FILLED. We apologize for any inconvenience and we appreciate your patience! ~Brian

*POSTAL ORDERFORM FOR RETAIL MONEY ORDER CUSTOMERS. Or just print off another receipt.

*DISTRIBUTOR INFORMATION: AMICO® SWEET PALM TUBES-World's 1st & Only 100% All Natural Tobacco-Free Palm Tube that burns better than a premium cigar. Not classified as a rolling paper. Not a blunt-wrap! Non-tobacco means Non-taxable. Minimum Direct Overseas Shipment: 10 Mastercases or 600 Unit Boxes. Email us about smaller orders.

*DISTRIBUTOR INFORMATION: REBEL® CIGARS Minimum Order: 20 Mastercases.

*DISTRIBUTOR INFORMATION. If you are a medium to large size distributor, we want to talk to you. Please email us at admin@smokeshack.com.
We are your No.1 source for distributor pricing on hot products.

*CONSUMER CUSTOMER ORDERS ARE PURGED FROM OUR SYSTEM ONCE THEY ENTER THE FULFILLMENT PROCESS. IF YOU ARE LOOKING FOR YOUR ORDER IN OUR SYSTEM AND YOU CAN'T FIND IT, IT IS BECAUSE IT HAS EITHER JUST SHIPPED OR IS ABOUT TO SHIP*

USA OFFICE ONLY. WE DO NOT STOCK OR SELL TOBACCO RELATED PRODUCTS WITHIN THE STATE OF MASSACHUSETTS AND ALL PRODUCT SHIPS FROM OUR BONDED WAREHOUSE LOCATED OUTSIDE MASSACHUSETTS.
____________________________________________________
GEL GROUP
P.O. BOX 729
RUTLAND, MA 01543
PLEASE BE PATIENT. AND...DON'T FREAK OUT IF YOU CAN'T GET THROUGH TO US. WE ARE WORKING FEVERISHLY TO GET YOU THE GOODS THAT YOU ORDERED. BACKORDERS ARE NOT UNUSUAL AND CAN SOMETIMES DELAY PENDING ORDERS. WE REGULARLY SEND SPLIT SHIPMENTS AS THE NEED ARISES.

THE BEST METHOD OF CONTACTING US IS BY EMAIL: Click Here to Email Us! ADMIN@SMOKESHACK.COM


IMPORTERS, EXPORTERS, WORLDWIDE DISTRIBUTORS AND RETAILERS
LICENSED BY THE DEPARTMENT OF THE UNITED STATES TREASURY-BUREAU OF THE ATF #MA-TI-15.

HOURS OF OPERATION: MON-FRI 9AM-5PM.  SAT+SUN: CLOSED.

The fastest way to contact us is by EMAIL!  IT SOMETIMES TAKES OUR ENTIRE STAFF TO FILL PENDING ORDERS.  THANK YOU!

Credit Card Processing
HAVING DIFFICULTY ORDERING?

HERE ARE SOME QUICK POINTERS THAT MIGHT HELP SOLVE YOUR PROBLEM!
*NEVER USE DASHES, SPACES OR SLASHES WHEN ENTERING YOUR CREDIT CARD NUMBER OR EXPIRATION DATE.
*ALWAYS ENTER YOUR CORRECT ZIP CODE WITHOUT THE +4 EXTENSION.
*INTERNATIONAL CUSTOMERS AT LOGIN: ALWAYS CLICK BOTH LINKS FOR INTERNATIONAL ADDRESSES IN THE BILL TO & SHIP TO SECTION BEFORE STARTING TO FILL IN YOUR INFORMATION. OTHERWISE YOUR INFO IN THE FIRST SECTION WILL VANISH WHEN YOU CLICK ON THE INTERNATIONAL ADDRESS LINK IN THE "SHIP TO" SECTION.
* IF OUR SYSTEM COMES UP TELLING YOU THERE IS "NO SHIPPING INFORMATION AVAILABLE FOR YOUR LOCATION", THERE COULD BE 1 OF 2 REASONS FOR THIS............
1. YOU MAY HAVE EXCEEDED THE WEIGHT LIMIT FOR AN INTERNATIONAL PARCEL. WE MAIL MOST INTERNATIONAL PARCELS IN 10-1/2"X16" PADDED ENVELOPES VIA AIR MAIL "LETTER POST." TRY TO ESTIMATE HOW MUCH WILL FIT INTO SUCH AN ENVELOPE AND ORDER ACCORDINGLY. FOR EXAMPLE: A PADDED ENVELOPE WILL USUALLY HOLD ABOUT 1-3 ITEMS DEPENDING OF COURSE ON THE SIZE.. AS LONG AS YOU KEEP THIS IN MIND WHEN ORDERING, YOU SHOULD BE ALRIGHT. YOU CAN ORDER AS MUCH AS YOU WANT, BUT YOU WILL HAVE TO ORDER MULTIPLE TIMES BECAUSE THIS IS THE MOST COMMON WAY WE WILL SHIP INTERNATIONAL PARCELS. AGAIN, MOST INTERNATIONAL PARCELS WILL GO VIA "AIR MAIL LETTER POST". IF THE PARCEL WEIGHT EXCEEDS 4 LBS YOU MUST CHOOSE "AIR MAIL PARCEL POST." IN THIS CASE WE MAY CHOOSE TO SPLIT UP YOUR SHIPMENTS SO THEY WILL FIT INTO PADDED ENVELOPES RATHER THAN A BOX. THEY GET THROUGH TO YOU MUCH MORE SMOOTHLY THIS WAY.
2. WE MAY NOT SHIP TO YOUR COUNTRY. IF YOU LIVE IN INDONESIA, MALAYSIA, AFRICA, MOROCCO, VENUZUELA, BRAZIL, ETC. THERE IS A GOOD POSSIBILITY WE DON'T SHIP THERE. OF COURSE YOU CAN ALWAYS CALL US BY TELEPHONE TO ASK. IF YOU LIVE IN EUROPE INCLUDING: UK, GERMANY, FRANCE, SWEDEN, NORWAY, NETHERLANDS, TURKEY, ISRAEL, AUSTRALIA, NEW ZEALAND OR JAPAN, CHANCES ARE WE DO SHIP THERE. IF YOU CONTINUE TO HAVE PROBLEMS ORDERING VIA OUR SHOPPING CART, PLEASE NOTIFY US BY EMAIL OF THE ERROR MESSAGE YOU ARE GETTING AND WE WILL ATTEMPT TO FIX THE PROBLEM.